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Chatbots: The Next Big Wave in Retail Strategy

May 12th, 2017 Amit Mangwani

Retail strategies have seen a lot of changes over the last decade, moving from physical stores to online and mobile, including diverse methods of engaging customers ranging from VR and AR to chatbots. There has been a fundamental shift in user behaviour over the last few years, with a steady decline in interest in social media, being replaced by a propensity, especially in the millennial…

Mobile Shopping

The Retail Revolution Has Arrived

May 9th, 2017 Amit Mangwani

At Intel’s Retail Executive Conference last year, I spoke about the retail revolution and how retail growth is heating up across the world, with the APAC region leading the market, expected to account for 47% of the world’s consumer electronics sales by 2020. With over 60% of the world’s youth in Asia Pacific, millennials in this region are set to be the world’s biggest consumers…

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Experiential Shopping, AR, VR: A Digital Retail Evolution Is Shaping Our Airports

May 3rd, 2017 Amit Mangwani

(This post is a continuation of an earlier post on the changing face of Airport Retail) Airports are using technology to create engaging experiences for shoppers. QR codes, iBeacon technology, Virtual Reality and a host of other digital solutions are allowing airports to deliver added conveniences to passengers and boost their retail sales. Virtual Reality The latest in a plethora of digital possibilities to enhance…

Retail Transformation

Retail in Transformation

Mar 8th, 2017 Amit Mangwani

The retail industry is in the midst of a digital revolution and it is time for retailers to think beyond the established dimensions of the physical and digital space to connect with the customers. Consumers today are becoming far more cognisant, and product choices are thriving rapidly. The industry has thus evolved to furnish tailor-made solutions and retailers are persistently striving to provide an omniscient…